Leverage communication skills to go after and achieve opportunities, regardless of age, experience, or skill set. Attendees will walk away with an understanding of how to: GMT, which explores why communication skills are some of the most essential tools for a career in technology, how you can harness those skills, and the doors that will open when you do so. Head Geek Liz Beavers will deliver a session on "Strengthening Communication Competencies to Excel in Your Tech Career" on Tuesday, November 16 at 4:35 p.m. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in. ItSMF UK is the country’s leading membership association for service management professionals-with members ranging from individual service management practitioners to large multinational organizations.
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Uncover how you can crack the code on automations and build value in your organization’s service desk. In this Solutions Spotlight, Jason will explore how layers of automation rules can create service efficiencies and opportunities for IT operations and IT service management to collaborate. Join Jason Yeary as he dives into the value automations can bring to increase visibility and improve the service experience. Where: In-Person Session Exhibit Hall OnlyĪbstract: Automation can elevate IT service management (ITSM) activities and help maximize the service desk’s human resources. What: 20-minute Solutions Spotlight Session Who: Jason Yeary, senior sales engineer, ITSM, SolarWinds Join Liz Beavers as she explores how digitizing and streamlining your service desk, from the knowledge base to your service catalog, can help create a digital-first culture and enhance the user experience.ĭecoding Automations for Enhanced Visibility and Collaboration Many had visions of digitizing their services, but with a rapid shift to remote work at the top of the pandemic, and now for many, sustained hybrid operations, digital transformation is a necessity. ETĪbstract: Over time, especially over the past 18 months, we’ve witnessed organizations embracing and accelerating their digital transformation.
What: 45-minute Solution Spotlight Session How can support organizations shake up service management? Is there more to it than just automating processes and workflows? Join industry thought leaders for an interactive discussion on the future of the service management, the role AI and automation will play, and the solution landscape in 2022 and beyond.ĭigital Transformation-The Glue for Employee Service Management Even with the advantages of AI, service management is still too often reactive, bound by fixed, linear processes that aren’t flexible, agile, or adaptable. ETĪbstract: Gartner® predicts that, by 2025, proactive customer interactions will outnumber reactive customer interactions.
Who: Liz Beavers Roy Atkinson, CEO, Clifton Butterfield, LLC Tim Lawes, senior manager, solutions consulting, Symphony Summit "We’re proud to showcase the latest updates to our Service Desk product and share service management insights with organizations at these renowned conferences to help them better achieve optimal levels of productivity and efficiency, and drive business outcomes and success."ĪI, Automation, and the Future of the Service Management "Modern ITSM impacts every employee in every department-as well as end users-making it a vital aspect of operations in businesses of all sizes, not just the large enterprises," said Rohini Kasturi, chief product officer, SolarWinds. At SupportWorld Live, November 6-11, 2021 held in Orlando, and virtually, SolarWinds will participate in solution spotlight sessions and a panel discussion on "AI, Automation, and the Future of Service Management." At itSMF UK, held virtually on November 15-16, 2021, SolarWinds Head Geek ™ Liz Beavers will deliver a presentation on "Strengthening Communications Competencies to Excel in Your Tech Career." SolarWinds experts will be available at each conference to showcase the latest feature updates to SolarWinds ® Service Desk, its award-winning cloud-based service management solution. Company to deliver service management insights and showcase new SolarWinds Service Desk enhancementsĬORK, Ireland, November 08, 2021-( BUSINESS WIRE)- SolarWinds (NYSE:SWI), a leading provider of simple, powerful, and secure IT management software, today announced it will serve as a sponsor and participant in two key virtual IT service management (ITSM) conferences in November.
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